Membership policy

Refund & Cancellation Policy

This policy distinguishes the RM10 annual iLokal membership fee from purchases made directly with participating businesses.

A member may request a full refund of the RM10 annual iLokal membership fee within 7 days of purchase, provided the membership has not been used to redeem any iLokal offer. Once an offer has been redeemed, or more than 7 days have passed since purchase, the annual membership fee is non-refundable. Refund requests for the iLokal membership should be submitted to support@ilocal.my.

iLokal annual membership

The RM10 payment is an annual fee for access to the iLokal membership platform and participating local-business offers. Online payment is not currently available. When payment becomes available, a membership will activate only after payment is securely confirmed.

Cancellation

A member may ask to cancel future use of their iLokal membership by contacting iLokal at support@ilocal.my. Cancellation does not automatically create a refund entitlement; refunds are governed by the eligibility stated above.

Participating-business purchases

iLokal does not sell or take payment for products or services offered by participating businesses. Purchases are made directly with the business. Any cancellation, return, service complaint, or refund for such a purchase must be handled directly with that business under its own policies. iLokal does not issue merchant-purchase refunds.

Requesting help

For questions about the iLokal membership fee or a future payment confirmation, email support@ilocal.my or use the details on our Contact page. Please do not send card or banking details by email or message.